# Foundever — Conversational AI Engineer

| Field | Value |
|---|---|
| **Date found** | 2026-05-29 |
| **Company** | Foundever |
| **Role** | Conversational AI Engineer |
| **Location** | EMEA — fully remote |
| **Salary** | Undisclosed |
| **Job URL** | https://www.linkedin.com/jobs/view/4389973749/ |
| **Status** | New |

---

## Company Research

| Field | Value |
|---|---|
| **Headquarters** | Luxembourg (global operations) |
| **Founded** | 2021 (merger of Sitel Group and SYNNEX/Concentrix CX division) |
| **Employees** | 150,000+ |
| **LinkedIn** | linkedin.com/company/foundever — large following |
| **Website** | foundever.com |
| **Blog** | — |

- **Product:** Global customer experience (CX) outsourcing platform — contact centre operations for enterprise brands
- **Customers:** 800+ leading brands including large financial services, tech, and retail clients
- **Notable:** One of the largest BPO/CX companies in the world; 5 Bologna alumni

---

## Job Summary

**What they do:** Foundever is a global CX outsourcing leader operating contact centres for 800+ enterprise brands worldwide.

**The role:** Conversational AI Engineer (IC), building and deploying LLM-powered chatbots and voicebots for customer service automation.

**Core work:**
- Implement LLM and agentic AI solutions for chatbots and voicebots at enterprise scale
- Engineer prompts, structure knowledge bases, and configure STT/TTS systems
- Ensure responsible AI behaviour through safeguards, monitoring, and performance optimisation

**Stack:** LLMs · Agentic AI · NLU · Python · STT/TTS · Cognigy (plus) · prompt engineering · knowledge base structuring

**Work style:** Fully remote, EMEA region. Must be located and eligible to work in EMEA.

---

## Score: 61%

| Dimension | Score | Justification |
|---|---|---|
| Agentic AI depth (25%) | 50% | "Agentic AI knowledge" and LLMs mentioned, but applied narrowly to chatbot/voicebot CX automation — not multi-agent orchestration or autonomous pipelines |
| Tech fit (25%) | 50% | LLMs, prompt engineering, NLU, STT/TTS — partial overlap; no LangGraph/LangChain/RAG/vector DB in stack |
| Remote fit (25%) | 100% | Fully remote EMEA |
| Company culture fit (15%) | 20% | 150k-employee BPO/CX enterprise — heavy process, low autonomy signals, far from AI-native startup culture |
| IC/leadership balance (10%) | 80% | IC engineer role |
| **Final (weighted)** | **61%** | |

Salary undisclosed — ⚠️ risk flag; no salary deduction applied.

---

## Strengths

- Fully remote EMEA — no location friction
- LLM + Agentic AI work (even if CX-domain-focused) is explicit in scope
- Luca's audio ML and NLP background (multilingual ASR, NER) is directly applicable to STT/TTS and NLU requirements
- 5+ years LLM experience requirement suits Luca's seniority

---

## Weaknesses & Risks

- ⚠️ Foundever is a 150k-person BPO company — heavy process, bureaucracy, and low engineering standards culture are real risks
- Narrow domain: chatbot/voicebot for CX is far from agentic AI infrastructure or autonomous system design
- Salary undisclosed — ⚠️ BPO companies often pay below €110k for AI roles
- No stack match with LangGraph/LangChain/CrewAI — significant gap
- Work disconnected from broad business impact (operational CX automation)

---

## Suggestions

- Only pursue if screener reveals above-market salary (€110k+) and indication of advanced agentic AI scope beyond basic chatbots
- Emphasise NLP, multilingual ASR, and STT/TTS background from cybersecurity AI work
- Ask specifically about the agentic AI frameworks and autonomy in architecture decisions

---

## Interview Tracker

| Stage | Date | Notes |
|---|---|---|
| Applied | | |
| Recruiter screen | | |
| Technical interview | | |
| Final round | | |
| Offer / Outcome | | |